000 00316nam a2200145Ia 4500
008 150420s9999||||xx |||||||||||||| ||und||
082 _aDYC
100 _a"Dyche,Jill"
245 _aCRM Hand Book
250 _a2005
260 _bPearson Education Ltd.
300 _aDYC
600 _aManagement
942 _2ddc
_cBK
999 _c8989
_d8989