000 00334nam a2200133Ia 4500
008 150304s9999||||xx |||||||||||||| ||und||
082 _a658.812 SHE
100 _a"Sheth, Jagdish N"
245 _aCustomer Relationship Management
250 _a2008
260 _bHimalaya Publishing House
300 _a658.812 SHE
938 _bCEN_1001
999 _c2185
_d2185