| 000 | 00335nam a22001337a 4500 | ||
|---|---|---|---|
| 008 | 150718b xxu||||| |||| 00| 0 eng d | ||
| 082 | _a658.812 HOF | ||
| 100 |
_aHoffman,Douglas.K _91855 |
||
| 245 | _aServices Marketing | ||
| 260 | _bThomson Learning, 2006 | ||
| 300 | _a588p | ||
| 650 |
_xManagement Books _91727 |
||
| 942 |
_2ddc _cBK |
||
| 999 |
_c18464 _d18464 |
||