| 000 | 00373nam a22001337a 4500 | ||
|---|---|---|---|
| 008 | 150717b xxu||||| |||| 00| 0 eng d | ||
| 082 | _a658.812 KAT | ||
| 100 |
_aKatz,Bernard _91797 |
||
| 245 | _aHow to turn Customer Service into Customer Sales | ||
| 260 |
_bJaico, 2004 _c2004 |
||
| 300 | _a160p | ||
| 650 |
_aManagement Books _xManagement Books _91631 |
||
| 942 |
_2ddc _cBK |
||
| 999 |
_c18405 _d18405 |
||