000 00387nam a22001337a 4500
008 150715b xxu||||| |||| 00| 0 eng d
082 _a658.812 RAI
100 _aRai,Alok Kumar
_91643
245 _aCustomer Relationship Management
260 _bPrentice Hall of India Priv.Lim., 2008
_c 2008
300 _a247p
650 _aManagement Books
_xManagement Books
_91631
942 _2ddc
_cBK
999 _c18256
_d18256