000 00371nam a2200145Ia 4500
008 150520s9999||||xx |||||||||||||| ||und||
082 _a658.562 BES
100 _a"BesterField,Dale H"
245 _aTotal Quality Managemant [Business Managemant]
250 _a2004
260 _bPearson Education Ltd.
300 _a658.562 BES
600 _aHMCT
942 _2ddc
_c8633
999 _c16950
_d16950