000 00368nam a2200145Ia 4500
008 150518s9999||||xx |||||||||||||| ||und||
082 _a658.812 BHA
100 _a"Bhat, K Govinda."
245 _aCRM: Customer Relationship Management.
250 _a2010
260 _bHimalaya Publishing House
300 _a658.812 BHA
600 _aManagement
942 _2ddc
_cBK
999 _c13896
_d13896