000			00327nam a2200133Ia 4500
008			150225s9999 xx 000 0 und d
082			_a658.812 BUT
100			_a"Buttle,Francis"
245			_aCustomer Relationship Management
250			_a2003
260			_bButterwoeth Heinemann
300			_a658.812 BUT
942			_2ddc _cBK
999			_c1224 _d1224