000
00315nam a2200145Ia 4500
008
150502s9999||||xx |||||||||||||| ||und||
082
_a
PAY
100
_a
"Payne,Sheila"
245
_a
Delivering Custmer Service
250
_a
2005
260
_b
Jaico Pub.
300
_a
PAY
600
_a
HMCT
942
_2
ddc
_c
BK
999
_c
10476
_d
10476