000 00375nam a2200145Ia 4500
008 150502s9999||||xx |||||||||||||| ||und||
082 _a658.812 ZEI
100 _a"Zeithaml, Valarie A"
245 _aServices Marketing Integrating Customer
250 _a2005
260 _bTata Mc Graw Hill
300 _a658.812 ZEI
600 _aManagement
_9597
942 _2ddc
_cBK
_01
999 _c10189
_d10189